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For account, wallet, payment, game access, or promotion questions, contact CitySpin support.

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Log in and use the in-app chat so support can see your account, wallet, verification, and game access details.

Before contacting support

Have your account email, purchase amount, payment method, game platform, and any screenshots ready. This helps support resolve issues faster.

Promotion questions

For Lucky Spin, first-load, second-load, package-purchase, referral, and other reward questions, support will review the server-side account records.

18+ only · Social casino entertainment · Play responsibly · No purchase necessary where provided by the official rules.

Take Regular BreaksStep away often and keep every play session recreational.

Set Personal LimitsChoose your time and purchase limits before you begin.

Play With A Clear MindPause if you feel stressed, frustrated, or tempted to chase a result.

Keep Life BalancedMake room for rest, work, family, friends, and other activities.

Support Is AvailableFor confidential support, call or text 1-800-MY-RESET.

18+ · Social casino entertainment Preparing your experience