Support
Contact Us
For account, wallet, payment, game access, or promotion questions, contact CitySpin support.
Fastest support
Log in and use the in-app chat so support can see your account, wallet, verification, and game access details.
Before contacting support
Have your account email, purchase amount, payment method, game platform, and any screenshots ready. This helps support resolve issues faster.
Promotion questions
For Lucky Spin, first-load, second-load, package-purchase, referral, and other reward questions, support will review the server-side account records.
Game-account ownership
Tell support who created the separate game username and which CitySpin action you used. CitySpin can investigate CitySpin-managed account and transaction records, but another provider must resolve records it created or controls.
Protect sensitive information
Do not send your password, one-time verification code, full payment-card number, or unrelated identity documents in an unsolicited message. Use the authenticated support route and provide only the evidence requested for the case.
