Play Control
Responsible Social Play
CitySpin is entertainment. Set limits, take breaks, and do not play with money you cannot afford to spend.
Our position
CitySpin should stay fun and controlled. If play stops feeling recreational, pause and contact support for account limits or closure options.
Warning signs
It may be time to stop if you are chasing losses, hiding activity, borrowing money to play, neglecting responsibilities, or feeling anxious about play.
Player controls
Support can help with account review, time-outs, purchase limits, self-exclusion, and account closure requests.
External help
If you need immediate help in the United States, contact the National Problem Gambling Helpline at 1-800-522-4700 or visit ncpgambling.org.
Set limits before play
Choose a time and purchase limit while you are calm, and do not raise it to chase a result. Review your account activity, take regular breaks, and stop for the day when play no longer feels recreational.
Account-support requests
Use authenticated support to request a time-out, limit review, self-exclusion, or account closure. Support may need to verify the account before changing a control; do not share a password or one-time verification code in an unsolicited message.
